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Privacy Policy

1. Intro

New Eve (“Company,” “we,” “our,” or “us”) provides web development, hosting, and related support services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit neweve.com or communicate with us by phone, text, or email.

2. Information We Collect

Category Examples Source
Contact data Name, email, phone number, mailing address You provide it in forms, emails, or calls
Account data Login credentials, service selections You provide it while ordering services
Support data Chat and ticket content, call recordings, text messages You provide it during support interactions
Device data Browser type, referrer, timestamps Collected automatically through server logs and Plausible

We do not knowingly collect sensitive personal data unless you choose to share it.

3. How We Use Information

  • Provide, maintain, and improve our services.
  • Respond to support requests by email, voice, or SMS.
  • Detect, prevent, and address technical issues or misuse.
  • Comply with legal obligations and carrier messaging rules.

We never sell or rent personal information.

4. Plausible Analytics

We use Plausible Analytics, a privacy‑focused tool that collects aggregated, non‑identifying usage metrics. Plausible does not use cookies or store personal data such as IP addresses. For details see plausible.io/data‑policy.

5. SMS Communications

  • All SMS traffic originates from our local number 539‑233‑1122.
  • Messages are customer support only. We do not send marketing or promotional texts.
  • Frequency: messages are sent only in response to your inquiries or service events.
  • Standard message and data rates may apply.
  • Reply STOP to end texts. Reply HELP for help.
  • Opt‑in proof: you consent when you (a) submit our contact form that discloses SMS support, (b) text our number first, or (c) request support by phone or email and ask for text updates.
  • We retain SMS content for audit and troubleshooting in accordance with carrier 10DLC rules.
  • No embedded links to age‑gated or prohibited content.
  • Sharing of Personal Information: 
    We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.
  • Opting Out of Text Messages:
    You have the right to opt out of receiving text messages from New Eve at any time. To opt-out, you can reply “STOP” to any text message you receive from us. 
  • Consent and Opt-In:
    By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive. 

6. Your Choices – Opt‑In and Opt‑Out

  • Email and SMS: You can opt out at any time by following instructions in the message or contacting us.
  • Cookies: Our site uses no tracking cookies. Browser‑level Do Not Track signals are honored automatically.

7. Data Security

We secure data in transit with TLS and at rest with encryption where feasible. Access is limited to personnel who need it to perform their job functions.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. International Transfers

Our servers are located in the United States. By using our services you understand that your information may be processed in the U.S. and subject to U.S. law.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a new effective date.

11. Contact Us

New Eve
12621 N Tatum Blvd. #909
Phoenix, AZ 85032
Phone: 539‑233‑1122
Email: support@neweve.com